Which countries do you ship to?
We sell all our products in the United States, Canada, Australia, Singapore, United Kingdom, EU countries, and more.
Do I pay for shipping?
Except for select products where indicated, we offer free standard shipping to the 48 contiguous United States and also other countries and areas. For express shipping, we charge a $20 shipping fee.
Where will my order be shipped from?
US orders will be shipped from China or US warehouses. For other countries, orders will be shipped from China.
All orders processing time is 1-2 business days after order placement.
*Note: All orders with engraving services will be shipped from China and not returnable.
What shipping partners do you use?
In the United States, USPS or FedEx will deliver your Gomexus products to your door from our warehouse.
We work with different shipping carriers to ship orders to other countries.
How do I track my order?
Once you've placed your order, our products typically ship from our warehouse within 1-2 business days. Once a product has shipped, you'll receive a tracking number that you can use to follow your package as it makes its way to you.
When can I expect to receive my order?
Once a product has shipped, you'll receive a tracking number that you can use to follow your package as it makes its way to you.
It usually takes 1-2 business days for an order to process and ship out.
From the US warehouse to 48 contiguous states, the delivery time is usually 2-5 working days with USPS first class.
From China to the US, it will take 10-15 days with standard shipping.
To Europe and Australia, it will take 10-20 working days with standard shipping, and 7-10 days with express shipping.
Can you expedite shipping?
It usually takes 1-2 business days for an order to process and ship out, then 2-3 business days for delivery to 48 contiguous states, 10-20 business days for delivery to other countries. Unfortunately, we cannot expedite orders.
For any other questions, please feel free to contact us at firstname.lastname@example.org, normally you will get feedback within 12 hours on business days.