We appreciate you giving us a try. For help with this, please reach out to our customer service team by email at customerservice@gomexus.com with your order number.

We're happy to check your order status. You can track it. Click here.

If you decide that the products you received aren’t right for you within 30 days following your delivery, we're happy to help troubleshoot or initiate the return or exchange process. To be eligible for a return or exchange, the product(s) must be clean, unused, and in its original packaging.

*Note: Products with engraved letters are not returnable.

To continue improving and developing advanced technology in fishing products, Gomexus is forming a team of professional anglers. A leading reel and tackle accessory manufacturer, Gomexus sells fishing tackle worldwide through various supply chains. Do you want to join our team? Click here.