GOMEXUS warrants its Products to be free from defects in materials and workmanship for a period of one year from the date of purchase. This warranty does not cover damage or malfunctions caused by accident, abuse, or normal expected wear. If your GOMEXUS reel has a defect within the terms of the warranty you should return it to us, or to our local warranty center, All shipping and insurance costs and transportation arrangements will be borne by you and are your responsibility (include sending back and sending out). We will repair or replace the Product, at our option. If, however, the repair is not covered by the provisions of this warranty, your GOMEXUS REEL will be repaired and returned to you at a reasonable charge for labor, parts.

Bearings, drag washer and cleaning are NOT under warranty.

gomexus repair service

There are 2 services for you: reel repair service and reel drill installation service:

1. For Reel Repair Service
  • What We Need From You:

1.Your reel with TRACKING NUMBER (Please make sure you properly package and insure your reel. We recommend you send your reels to GOMEXUS via UPS so that the shipment can be tracked and we can verify receipt of your goods.)

2.ORDER NUMBER of purchase from Amazon, Ebay and Website (For warranty consideration a dated proof of purchase must be sent before return the product.)

3.Complete Repair Form and Send email to customerservice@gomexus.com
  • Where to Send Your Reel

Authorized U.S. Reel Warranty Center:
Platinum Parts & Services
4817 N. Lois Ave.
STE 107
Tampa, FL  33614

  • Reel Repair Pricing

1.Handling/Processing/Packaging/Diagnosis/Supplies Fixed fee = $10.00 per reel
2.Flat Labor rate = Based on model as listed below.
3.Parts = Per Consumer Price List (HX30/50/80, EX300, LX50, SX450)
4.Cleaning= $10.00 per reel
5.Shipping = Per UPS rates

  • Flat Labor Rate Pricing  



EX300, LX50, SX450




  • Parts & Service

Reels are completely disassembled, degreased but without cleaned, all parts are inspected, worn parts are replaced, reel is properly lubricated, reassembled and inspected for proper operation.

2. For Reel installation service: 

If you are not familiar with drilling fitment, we have drilling installation service for you. Here is the process: contact us through customerservice@gomexus.com, send the reel to Florida where we have partner who could do the installtion for you.

Rules of installation service:

1.You are responsible for the shipping fee, back and forth.

2.We will charge you $6 for each reel installation.


Shipping charges are based on the weight of the shipment, value of the shipment, destination and number of reels in the shipment.