We appreciate you giving us a try. For help with this, please reach out to our customer service team by email at customerservice@gomexus.com with your order number.

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If you decide that the products you received aren’t right for you within 30 days following your delivery, we're happy to help troubleshoot or initiate the return or exchange process. To be eligible for a return or exchange, the product(s) must be clean, unused, and in its original packaging.

*Note: Products with engraved letters are not returnable.