LIFETIME WARRANTY
This product is warranted by Gomexus, against any defects in materials for life of the product to the original purchaser or gift recipient. We stand behind our product with honesty, respect and loyalty; the foundation this company was built on, and we trust our customers do the same.
This warranty does not cover damage or malfunctions caused by accident, abuse, or normal expected wear. All shipping costs will be borne by you and are your responsibility (include sending back and sending out).
There are 2 types of warranty services, please confirm which warranty you belong to first:
1. Pre-sale period: Free exchange within 5 years
During JAN.2024, as long as you order the GOMEXUS 7" pliers, we provide a 5-year free exchange and lifetime warranty.
2. Sales period: Lifetime warranty
Lifetime warranty for any issues except man-made damage. We will repair, provide accessories or replace the product, at our option. For more details please check <Return Policy>, or contact email (customerservice@gomexus.com), we're gald to help you with your order.
THIS WARRANTY DOES NOT COVER THE FOLLOWING:
Replacement Cutters - Replacement cutters are not covered by the Consumer Lifetime Warranty. Because of the nature of their purpose and use, breakage and dulling of these can occur and is considered to be part of the normal wear and tear. Replacements are readily available for purchase.
Altered or dismantled products - Dismantling or altering any Gomexus product in any way voids the Consumer Lifetime Warranty.
Bending of Pliers - Titanium is relatively malleable by nature, so bending of metal parts is not considered a defect in workmanship or material. Each individual case will be reviewed to determine if the pliers will be covered by the Consumer Lifetime Warranty.
Normal wear and tear - also including misuse of product or neglect to properly clean and care for product as stated below in the Reasonable Care of Equipment section.
REASONABLE CARE OF EQUIPMENT
Pliers: After a day of fishing, wash with warm soapy water, and dry using a soft towel. Using premium reel oil, lightly lube the hinge once a month to keep the spring working like the day it came off the assembly line.
Leather Sheaths: The pliers will spend most of their time in the sheath, so it is important that the sheath is maintained regularly. After each fishing trip, wipe of any fish grime, salt, and dirt with a soft damp towel. Do not store the sheath in hot or dry places. Depending on use, rub down with leather conditioner every six months.
DOES THE WARRANTY APPLY TO PRODUCTS PURCHASED IN PLACES OTHER THAN GOMEXUS.COM?
All Gomexus pliers are covered by the Consumer Lifetime Warranty.
HOW DO I FILE A WARRANTY CLAIM?
In order to file a warranty claim, the owner of the product must first contact Gomexus, by email (customerservice@gomexus.com).